Delivery Information

Deliveries

Unless otherwise selected, all products are dispatched on a standard next day* carrier to arrive on a work day between the hours of 8.00 a.m. and 8.00 p.m.

*Orders received after 1pm will be processed the next day.

*Excluding weekends and Bank Holidays

*Next Day delivery is NOT guaranteed, expected eta 1-2 business days after dispatch* - BULK orders, i.e pallet quantities, MAY incur a longer delivery time, or a surcharge for 1-2 day delivery - Customers will be contacted before the order is processed


Easter 2019
Please be aware we expect delivery delays from 17th April to 23rd April

Your orders will be processed and packed as normal and will be despatched as soon as possible, however no 'Next Day' requests will be accepted after 1pm Tues 17th April 2019 (until Tuesday 23rd April).

Thank you for your patience and please enjoy the Bank Holiday weekend


CHRISTMAS

Last orders for guaranteed 2019 Christmas delivery is 1pm Thursday 19th December.  Orders will continue to be processed and despatched up to 1pm Friday 20th, but are NOT guaranteed to arrive for Christmas.

After this, the next despatch will be THURSDAY 2nd JANUARY 2020


Returns

Online, mail and telephone order customers have the right to cancel for a limited time even if the goods aren’t faulty.

Simply notify GT Online within 14 days of receiving your goods.  Then return the goods, at your cost, in unused condition, complete in the original packing, within 14 days of cancellation.

We will refund your original purchase amount less carriage within 14 days of receiving the goods back.

Please complete the Product Returns Form.



Return requests received after this period will be considered on an individual basis.  Such returns shall be subject to a restocking charge equal to 20% of the price paid for them by the Customer, as stated in Terms & Conditions