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Customer Collection Information (During COVID-19)
Unless otherwise selected, all products are dispatched on a standard next day* carrier to arrive on a work day between the hours of 8.00 a.m. and 8.00 p.m.
*Orders received after 1pm will be processed the next day.
*Excluding weekends and Bank Holidays
*Next Day delivery is NOT guaranteed, expected eta 1-2 business days after dispatch* - BULK orders, i.e pallet quantities, MAY incur a longer delivery time, or a surcharge for 1-2 day delivery - Customers will be contacted before the order is processed
Last orders for guaranteed 2021 Christmas delivery will need to be placed by 1pm Monday 20th December. Orders will continue to be processed and despatched up to 1pm Thursday 23rd, but are NOT guaranteed to arrive for Christmas.
After this, the next despatch will be TUESDAY 4TH JANUARY 2022.
Online, mail and telephone order customers have the right to cancel for a limited time even if the goods aren’t faulty.Simply notify GT Online within 14 days of receiving your goods. Then return the goods, at your cost, in unused condition, complete in the original packing, within 14 days of cancellation.We will refund your original purchase amount less carriage within 14 days of receiving the goods back.Please complete the Product Returns Form.
Return requests received after this period will be considered on an individual basis. Such returns shall be subject to a restocking charge equal to 20% of the price paid for them by the Customer, as stated in Terms & Conditions