*** Due to the exceptionally high level of orders currently being received we can not guarantee a 2 day delivery service. Once your order status changes to ‘shipped’ you will receive the order within 2 - 3 working days. We apologise for the inconvenience but we are accepting enquires via email only on sales@gtonlineshop.com this includes stock and delivery related questions. *** Collections will be allowed following safe social distancing measures that will be advised on confirmation of your order - click for info ***

Delivery Information




Customer Collection Information (During COVID-19)

  •  On arrival enter our carpark at the first opening next to unit 26 and park in the coned off area
  •  Once parked, stay in your car and ring Graham Tyson reception, 01275 870840, to let us know you are here
  •  Reception will then walkie talkie the warehouse to advise of your arrival on site.
  •  Someone from the warehouse will bring the goods out to you on a pallet and then return to the warehouse – two copies of the delivery note will be left with the goods.
  •  Please load your vehicle, sign the white despatch note and leave it tucked inside the pallet. Take the yellow copy for your reference.

Deliveries

Unless otherwise selected, all products are dispatched on a standard next day* carrier to arrive on a work day between the hours of 8.00 a.m. and 8.00 p.m.

*Orders received after 1pm will be processed the next day.

*Excluding weekends and Bank Holidays

*Next Day delivery is NOT guaranteed, expected eta 1-2 business days after dispatch* - BULK orders, i.e pallet quantities, MAY incur a longer delivery time, or a surcharge for 1-2 day delivery - Customers will be contacted before the order is processed


Easter 2020
Please be aware we expect delivery delays from 8th April to 14th April

Your orders will be processed and packed as normal and will be despatched as soon as possible, however no 'Next Day' requests will be accepted after 1pm Wednesday 8th April 2020 (until Tuesday 14th April).

Thank you for your patience and please enjoy the Bank Holiday weekend


CHRISTMAS 2020

Last orders for guaranteed 2020 Christmas delivery is 1pm Monday 21st December.  Orders will continue to be processed and despatched up to 1pm Wednesday 23rd December, but are NOT guaranteed to arrive for Christmas.

After this, the next despatch will be MONDAY 4TH JANUARY 2021


Returns

Online, mail and telephone order customers have the right to cancel for a limited time even if the goods aren’t faulty.

Simply notify GT Online within 14 days of receiving your goods.  Then return the goods, at your cost, in unused condition, complete in the original packing, within 14 days of cancellation.

We will refund your original purchase amount less carriage within 14 days of receiving the goods back.

Please complete the Product Returns Form.



Return requests received after this period will be considered on an individual basis.  Such returns shall be subject to a restocking charge equal to 20% of the price paid for them by the Customer, as stated in Terms & Conditions